The standard filter size is 10 x 2.5 inches. While you can order bulk replacements directly from us as an OEM, for small quantities, it is often faster and more cost-effective for end-users to purchase compatible pleated water filters directly on Amazon. Here is an example: Aquaboon 20 Micron Pleated Filter.

We offer a standard 1-year warranty. If a fault occurs, our automated diagnostic systems help identify the issue instantly. We provide rapid video tutorials and ship the corresponding replacement part—our logical internal chassis design makes part swapping incredibly simple. If a machine is genuinely unrepairable, we will apply to management to replace the entire unit for you.

The default length for our water chiller hoses is 1.5 meters. However, as an OEM, we can customize the length up to 3 meters or any custom length your specific setup requires.

Yes, you can use chemicals like Hydrogen Peroxide or Chlorine Dioxide ONLY because Soundhon uses a custom Titanium Heat Exchanger. Please note: if you buy a generic chiller with a plate heat exchanger, these corrosive chemicals will destroy the machine. Additionally, our built-in UV and Ozone generators are usually sufficient to keep the water clean without heavy chemicals.

We offer both, depending on your needs. The market broadly prefers Ozone (O3) for its powerful oxidizing capabilities. However, UV disinfection is also highly effective at destroying specific bacteria that ozone might miss, and UV naturally generates trace amounts of ozone as a byproduct.

Our strict internal QA processes keep our failure rate at around 1%. Because we operate primarily as a high-end OEM factory manufacturing machines for various global D2C companies under strict confidentiality agreements, we cannot disclose our exact sales volume or specific brand partners. However, our units are incredibly popular globally.

If used weekly, you must clean the small mesh strainer approximately every 7 days. Monitor the large 10-inch pleated filter; if it turns black, it must be rinsed or replaced. Lastly, use a gentle hose to occasionally rinse dust off the external condenser fins to maintain optimal cooling efficiency. Read our full guide on cleaning ice baths.

You get what you pay for. Cheaper chillers use low power, low efficiency components. They require you to manually adjust water levels, manually bleed air for minutes, and often require you to buy an external pump. Their casings rust, and their plate heat exchangers crack.

Our water flow rate is larger, we use an in-house Titanium heat exchanger, and our auxiliary self-priming system builds a water loop in just 10 seconds. We utilize premium R290 inverter tech, union joints for leak prevention, and HVAC-grade sheet metal. The pricing reflects the fact that we have engineered out every common failure point found in low-priced chillers.